Shipping policy

Welcome to the Mend Shipping Policy. We are committed to providing you with a seamless and transparent shopping experience. Please read the following information carefully to understand our shipping procedures and what you can expect after placing an order with us.

1. Order Processing

Order Processing Time: All orders are processed and prepared for shipping within 1 business days (Monday to Friday, excluding public holidays).
Order Confirmation: You will receive an order confirmation email immediately after your purchase. This email includes your order number and details.
Shipping Cut-off Time: Orders placed after [Time, e.g., 2:00 PM PST] will be processed on the next business day.

2. Delivery Estimates

Estimated Delivery Time: Once shipped, please allow 3 to 5 business days for your order to be delivered.

Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as adverse weather conditions, courier delays, or public holidays. We are not responsible for delays outside of our control.

3. Shipment Confirmation and Order Tracking

Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package.
Tracking Updates: Please allow up to 24 hours for the tracking information to become available and update on the courier's website.

5. Damages and Lost Packages

Damages: We take great care in packaging your products to ensure they arrive in perfect condition. In the unlikely event that your order arrives damaged, please take a photo of the damaged item and the packaging and contact our customer support team immediately. We will work with you to find a satisfactory solution, which may include a replacement or refund.
Lost Packages: If your tracking information shows that your package has been delivered, but you have not received it, please contact the courier service directly with your tracking number. If the issue is not resolved, please contact our customer support team and we will assist you in filing a claim.

6. Contact Us

If you have any further questions about our shipping policy, please do not hesitate to contact us at: